If all of the terms of the quotation are acceptable then an order is placed. Orders can be placed a number of ways. These include:
1). E-mailing to spst1@stny.rr.com .
2). Delivering in person to our shop at 119B Rano Blvd., Vestal, New York. See "About Us" for our business hours and directions to our shop.
3). By Fax (607)797-7901. We do not accept artwork via fax.
4). By Phone (607)798-6952. See "About Us" for our business hours.
As with quotations there is specific information that must be supplied when placing an order. This includes the following:
1). The BRAND & STYLE # (and supplier, if available) as well as the COLOR(s) of the item(s).
2). QUANTITY of items to be printed or embroidered. Where applicable (apparel, for example), these quantities need to be supplied by size. As discussed above in "quote" section, minimum order quantities may need to be met.
3). ARTWORK including approximate image size(s) and location (front, back, etc.) where design(s) will be printed or embroidered. If artwork is to be supplied do so via e-mail or in person. See Artwork web page for formatting requirements. If art needs to be designed by Embroidery & Screen Printing Network's art department, write a description of what the design(s) will be including # of colors in design(s). Whether art is supplied or generated by our art department, see artwork web page for art approval process.
4). TIMEFRAME that the order needs to be completed by. Typically the turnaround time from the date the order is placed is 2 weeks or less. As part of the order acceptance response, we will provide the timeframe in which this order can be complete. If there is an event that the item is required for, provide this date.
5). PAYMENT TERMS that will be utilized. Terms vary from account to account. The terms of payment options include the following:50 % due up front/50% due at pickup
COD - total due at pickup
Net terms - net 10, net 15, net 30 options
As part of the quote/order process Embroidery & Screen Printing Network will communicate the payment terms. For new customers requesting net terms, contact customer service to discuss. We do accept purchase orders - please include the P.O.# when placing an order. Payment methods include cash, checks and credit card although we do not accept credit card payments over the phone. To use a credit card for payment please come to our shop.
WHAT HAPPENS WHEN AN ORDER IS PLACED WITH EMBROIDERY & SCREEN PRINTING NETWORK:
Embroidery & Screen Printing Network has a well established process for ALL orders that are placed. This process ensures that every order is produced on/or before the date that it is required, that the designs are printed and/or embroidered to the highest of standards and that completed order matches exactly what the customer asked us to supply. The following is a brief description of the "order process".
Once all of the information required to process the order is received, the order is written up on an internal order form. This order form is our way of tracking the order at every step of the production process. The date that the order is to be complete is communicated to the customer either via e-mail, in person or the phone. This completion date will remain firm unless both the customer and Embroidery & Screen Printing Network mutually agree to change it. Examples of reasons why completion dates might change include items not being available, slow or lack of approval of artwork by customer, or requests to change when orders need to be complete. Once an order is placed and items are ordered, the order can not be cancelled without cancellation fees being accessed. Contact customer service to discuss specifics.